To ensure a smooth shopping experience for users on this website, we have established the following problem-solving terms for any issues encountered during use:
- Order Issues
If you encounter issues such as unsuccessful payment, duplicate orders, or incorrect order information, please contact customer service promptly. Orders can be modified or cancelled before shipment.
- Logistics Issues
If you experience logistics delays, inability to track logistics information, or package abnormalities, please provide your order number. We will assist in contacting the logistics company and following up on the process.
- Product Issues
If you receive damaged, missing, or inconsistent products, please submit feedback promptly after signing for the package. We will provide replacement, exchange, or refund services based on the actual situation.
- Payment Issues
If payment fails but has already been deducted, please retain proof of payment. We will process a refund or order repair after verification.
- After-Sales Issue Response Time
We will provide an initial response on the same day we receive your feedback and offer a solution as soon as possible.
- Liability Statement
For problems caused by force majeure (such as natural disasters, logistical disruptions, etc.), we will actively coordinate and resolve the issue, but will not be liable for any indirect losses incurred.
- Contact Information
All questions can be submitted through the “Contact Us” page on the website. We will provide you with continuous support and solutions.
Note that due to continued losses, the merchant decided to liquidate the position at a loss.